Terms of Service

What Sencio is

Sencio is a calendar tool: it helps boat owners and their teams keep their bookings and share their availability with agencies. Sencio is run by a sole trader (persona física) in Costa Rica.

Sencio doesn't take part in charters. We are not a travel agency or a booking agent, and we don't handle charter payments or deposits. Any agreement about a charter is between the owner, the agency and the client.

Your account

• We create the owner's login. The owner can then invite admins and captains, and is responsible for what their team does in Sencio.
• Keep your password private and tell us right away if you think someone else is using your account.
• The details you give us must be correct, and you need the right to save the details of your clients and agencies in Sencio.

Plans and billing

• Sencio is a subscription per boat, billed monthly or yearly.
• Prices are in US dollars before IVA. IVA (13%) is added to every invoice.
• The price is the one on our pricing page, or the one we agreed with you for a fleet.
• You pay in advance for each period. We tell you how to pay, for example by SINPE Móvil or bank transfer.
• If we change prices, we tell you at least 30 days before the change applies to you.

Free trials

We may offer a free trial for a set time. When it ends, the calendar pauses until a payment is made. Your data is kept, so you can carry on where you left off.

Cancelling

You can cancel at any time by messaging us. Sencio keeps working until the end of the period you've paid for. We don't refund part of a period unless the law requires it. You can ask us for a copy of your data before or after cancelling.

Your bookings and deposits

You are responsible for your bookings: keeping your calendar correct, confirming charters with agencies and clients, and handling deposits, payments and refunds. Sencio only records what you and your team enter, and what agencies send through your links.

Paused accounts

We may pause an account when a payment is overdue, after letting the owner know, or straight away to protect Sencio or other users from abuse. While paused, the calendar and its share links stop working, but the data is kept. Once the payment is made, we turn the account back on.

Fair use

Don't use Sencio for anything illegal, to send spam, or to try to get into accounts or data that aren't yours.

Availability

We work hard to keep Sencio running and your data safe, but Sencio is provided "as is", without guarantees that it will always be available or free of errors. Keep your own record of important bookings.

As far as the law allows, Sencio is not responsible for lost bookings, double bookings or indirect losses, and our total responsibility is limited to what you paid us in the last three months.

Changes to these terms

If we change these terms, we update the date at the top and tell owners about important changes before they apply. If you keep using Sencio after that, you accept the new terms.

Law

These terms are governed by the laws of Costa Rica, and any dispute goes to the courts of Costa Rica. How we handle personal data is explained in our Privacy Policy.